Privacy Policy & Refund Policy

Effective Date: Jan 1, 2025

At Giftbridge, we value your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website and gift-delivery services worldwide.

1. Information We Collect

We collect information to process your orders, improve your experience, and keep our platform secure.

• Personal Information You Provide: Sender details (name, email, billing info) and Recipient Information (name, delivery address, phone number, and message).
• Usage & Technical Data: Pages visited, IP address, device type, browser type, and interaction logs.
• Communication Data: Support messages, chat history, and customer service inquiries.

2. How We Use Your Information

• To process, confirm, and deliver your gift orders worldwide.
• To notify recipients when needed (delivery updates, confirmations).
• To improve the platform and personalize your experience.
• To prevent fraud, enhance security, and comply with regulations.
• To send service updates, promotions, and newsletters (optional).

3. Disclosure of Your Information

• Service Providers: We work with payment processors, delivery partners, and logistics companies essential for global shipping.
• Legal Purposes: We may disclose information when required by law, legal request, or to protect our users.

4. Data Security

We use encryption, secure payment gateways, and industry-standard security practices to protect your personal data. However, no online platform can guarantee 100% security.

5. Your Rights

• Access, update, or delete your personal data.
• Request a copy of your stored information.
• Opt out of marketing emails anytime.
• Request clarification on how your data is used.

6. Refund Policy

At Giftb, we aim to deliver every order on time and without issues. However, in line with Paystack requirements and our commitment to fairness, refunds are handled as follows:

• Automatic Refund After 14 Days:If an order is not fulfilled, not delivered, or remains incomplete after 14 days from the date of purchase, the order will be automatically canceled and a refund will be issued to the customer.
• Failed or Canceled Orders: If we are unable to process or ship your order due to product shortages, country restrictions, or delivery failures, a full refund will be issued.
• Refund Method: All refunds are returned to the original payment method used during checkout (Paystack).
• Refund Timeline: Once processed, refunds typically take 5–7 business days to reflect depending on your bank.
• No Refund After Successful Delivery:Due to the nature of personalized and perishable gift items, refunds are not available once an order has been successfully delivered.

7. Contact Us

If you have questions about this Privacy or Refund Policy, kindly reach out: